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Insights from Customer Service

Insights from Customer Service

Customer Insights from Noelle

I have been privileged to serve as a DCGS customer service representative for a little more than a year now. During that time, I have talked to so many people from all over the United States. Many are surprised to get an actual person on the other end of the line.

It is my pleasure to be able to help folks when they call in – whether it be a product question, to help place an order, a personal dilemma, or a plethora of other things. Along the way, I have taken note of some questions that customers have asked, and I’d love to share them with you. We hope you will find these insights from Customer Service helpful!

The Perfect Knives & Utensils

I have received many, many calls with questions about our knives and cutlery brands. We at Dutch Country General Store are proud to carry Rada Cutlery knives & utensils which are high-quality products and made right here in the USA! I talk with many happy Rada users each week – I always enjoy hearing stories and feedback about our products.

Some have told me stories about accidentally throwing away their favorite Rada paring knife or stories about someone borrowing and never returning their favorite product. Our customers love their Rada knives and are understandably upset when these things happen! They are relieved when they call and I can help them find what they are looking for and assist them to place a new order.

I often receive questions about how to care for Rada Cutlery. The black handle design is dishwasher safe, however, I recommend hand washing and drying them. Do not place silver handled pieces in the dishwasher – the dishwasher can tarnish them.

  • KNIFE SHARPENER

    0 out of 5

    Knife Sharpener 3 1/2″ long by 2″ tall Keeping your knife blades sharp for optimum use should be affordable, quick, safe, and simple. The Rada Quick Edge Knife Sharpener is all of those things and more, an indispensable tool that will keep your kitchen knives at their best. You don’t need long to learn how to use a knife sharpener with Rada’s innovative device. Simply take the knife you want sharpened and pull the blade between the wheels four to six times. Wipe off the blade to remove any metal shavings, and you’re done! The knife will now be as sharp as when it left the factory. There is no need to spend a large sum on a professional knife sharpener when the Rada Quick Edge Knife Sharpener has been favorably compared to the kinds of tools one would see in restaurant kitchens (such as a sharpening stone or electric sharpener). This will be the best kitchen knife sharpener you can buy, and it comes at a great value. The secret is in the Rada Knife Sharpener’s dual steel wheels, which intersect to sharpen both sides of a knife blade at the same time. The specially-hardened, high-carbon stainless wheels ensure that blades reach their sharpest point with only slight effort. The sharpener features a durable nylon base that make certain you can safely get a sharp knife the moment you need it. This handy device is also a must-have for hunters and fishermen, as it quickly sharpens your field knife when you most need it. The sharpener’s small size makes it easy to carry in a truck glove compartment or tackle box, so your hunting knife or fillet knife will always be in the best possible shape! (We also have heard that bow hunters use the Rada sharpener to sharpen their hunting arrow blades!) This is one of our most popular, talked about products, and with good reason! Here’s what some of our customers have said about the Rada Quick Edge Knife Sharpener: “Let me tell you, this little gadget is amazing! It has sharpened every old knife in our kitchen and all my husband’s pocket knives,” said one satisfied customer. “This product is fantastic. I love it so much that I give it as gifts to friends. There is no better kitchen gadget than a good knife sharpener and this is the best!” said another. “This is my first time ever using any kind of sharpener for anything. It worked really well on all of our Rada knives. I definitely notice a difference after sharpening the knives, and never knew how easy it would be,” wrote another buyer in a 5-star Amazon review.

    $15.60

Tip: These knives are very sharp, so always keep safety in mind! If you need to give your Rada Cutlery a tune-up, the Rada Cutlery Knife Sharpener is our top-selling, all-around product! 

Searching for That Sweet Treat

At DCGS, we carry many candies from days gone by. This includes Circus Peanuts, Chew Wax Bottles, Charleston Chews, Razzles, and more. We have dozens of varieties on our website! I often receive calls from customers looking for something specific, and I’m happy to help them find it. Looking for a specific line of candy, or a specific flavor you love, I’m happy to direct you to the right place!

If you’re looking for a new sweet treat to try and wonder what items might sell the best, you’re welcome to call me anytime! I am happy to update you on the items that are currently popular. Right now, our top three candy items are Orange Slices, Mini Milk Chocolate Peanut Butter Buckeyes, and Milk Chocolate Caramel Pecan Patties.

  • 0 out of 5

    Milk Chocolate Caramel Pecan Patties

    This decadent treat has savory pecans covered in sweet and chewy caramel that is topped with a thick layer of smooth milk chocolate to make a deliciously irresistible snack!

     

    Warm Weather Handling (March through September): At Dutch Country General Store, we take great pride in delivering our products to you in the best way possible. As spring and summer temperatures warm up, we begin shipping out heat-sensitive products in enhanced packaging with dry ice or ice packs and with upgraded delivery service. Due to the additional packing materials and expense of delivery, orders that contain heat-sensitive items will incur an extra charge of $6.00 per ORDER.

     

    Please take into consideration that these products are shipped out on Mondays and Tuesdays each week, so we can get them to you as quickly as possible. All orders received after 1 pm (Central) on Tuesday will be shipped the following week. 

    $13.99$67.99
  • 0 out of 5

    Mini Milk Chocolate Peanut Butter Buckeyes

    Creamy peanut butter surrounded by sweet milk chocolate is what makes these peanut butter buckeyes an irresistible treat.

     

    Warm Weather Handling (March through September): At Dutch Country General Store, we take great pride in delivering our products to you in the best way possible. As spring and summer temperatures warm up, we begin shipping out heat-sensitive products in enhanced packaging with dry ice or ice packs and with upgraded delivery service. Due to the additional packing materials and expense of delivery, orders that contain heat-sensitive items will incur an extra charge of $6.00 per ORDER.

     

    Please take into consideration that these products are shipped out on Mondays and Tuesdays each week, so we can get them to you as quickly as possible. All orders received after 1 pm (Central) on Tuesday will be shipped the following week. 

    $7.99$38.99
  • 0 out of 5

    Orange Slices

    There’s no peeling involved to get to these juicy orange slices! These gummies are sanded with sugar and have a fresh orange taste.

    $4.99$23.99

Personal Dilemmas

Sometimes, I also get calls from customers asking for insights from Customer Service with personal dilemmas. While not always product-related, I’m still happy to help our customers find a solution to whatever problem they may be facing.

A man once called who had cut himself shaving and accidentally got a drop of blood on his clothes. He asked what he could use to get the stain out. I don’t usually consider myself a stain removing pro by any means, but I tried to think of something to help. Although bleach, a known MVP of stain removal, would likely get it out, it is known to also remove the coloring from clothing. In this case, I suggested running the stain under the cold water faucet.

If you have a stain that has had a chance to set in, you can try washing it on the cold setting in the washing machine. If you feel extra pretreating is needed, try applying laundry detergent to the stain and allowing it some time to sit. After 10-15 minutes, wash your garment.

Tip: It is always wise to check your clothing tags for proper care of your garment. Also, the dryer can further set-in stains, so always try to wash the stain out completely before drying.

Free Shipping over $25!

At Dutch Country General Store, we offer free shipping for orders $25 or more.  Sometimes I help customers with orders that are oh-so-close to that $25, and they need a suggestion to get them there. Here are a few suggestions if you find yourself in a similar predicament:

Have something else in mind and only a few dollars away from free shipping? Give me a call and I’d be happy to help you find something you’re sure to love!

We Love Our Customers

My favorite part about my job is getting to know our customers and hearing their stories.

Stories about family, stories about pets, stories about life lessons and years of memories – they are truly conversations I enjoy.

One of my favorite memories was a conversation I had with a loyal customer while I was taking her order. She was in her 90s and had lots of memories to share about her life. We discussed when she met her husband, a member of the British Royal Navy. Then we talked about their life in England before returning to the United States. She told me how they used to participate in ballroom dancing competitions, among other memorable life experiences – what a fascinating life they lived!

So whether you’re calling for help replacing that lost Rada utensil, looking for a best-selling candy item, needing help with a dilemma, or trying to get over that $25 threshold, I’m always happy to help! I’ll gladly listen to your story and do the best I can to help you. If I miss you, please leave a voicemail and I’ll always return your call.

On behalf of myself and all of us here at Dutch Country General Store – we love our customers! I hope you enjoyed these insights from Customer Service!

Noelle-Customer-Service

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